Returns / Refund Policy

PLEASE NOTE:

The following information applies to retail transactions ONLY, Wholesale Transactions are subject to different terms and conditions.

 

RETURNS AND REFUND POLICY

This policy sets out the return / refund policy for goods or services purchased through the online store operated by Honeey LTD. To find out if eligible for a return / refund, please contact us beforehand on: sales@honeey.co.uk with a detailed reason for your return with photo / video evidence and we will try to resolve your issue in your best interests.

When returning, please have proof of postage from your courier / Post Office or tracking for your return as we will not be responsible for lost or missing packages.

The item must be returned in original packaging and condition WITH any free stock. Used products, or products damaged by the customer / third parties will not be eligible for return and refund.

The buyer will be responsible for the return costs of postage with the exception of returns on faulty items, in most cases we can offer a replacement without return.

For returns that are non faulty and fall outside the scope of Consumer Contracts Regulations 2013 (CCR) i.e Goods under £42, we reserve the right to deduct our original forwarding postage costs from the sale cost.

Upon receipt of your return package, your products will be examined and a refund will be issued to your original method of payment if the return satisfies the criteria.

 

TIME FRAME: All eligible returns must be initiated within 14 days of receiving the goods and the customer then has 14 days to return the item once a return arrangement has been agreed by both parties.

Please also note that we can only accept a return from the original buyer of the item.

 

EXAMPLES OF VALID REASONS FOR RETURN:

The following reasons are eligible for returns, this is not an exhaustive list, if your reason falls outside this list, please contact us on: sales@honeey.co.uk for clarification and we will judge it on a case by case basis, in most cases we can offer a replacement without return:

- Faulty / Damaged

- Wrong item sent

- Not as described

 

EXAMPLES OF INVALID REASONS FOR RETURN:

For goods under the value of £42, the following reasons are not eligible for returns, this is not an exhaustive list, if your reason falls outside this list, please contact us on: sales@honeey.co.uk for clarification and we will judge it on a case by case basis:

- Buyer no longer wants / needs the item

- Buyer found items cheaper elsewhere

- Damaged or tampered with by the buyer / third party

- Returns on sales which have been marked as "Clearance", "Joblot", "B Stock" or where the item has been sold or described as anything other than "New" condition.

- Product arrived too late

- Wrong Size / Colour / Variation ordered by the buyer


PERISHABLE ITEMS: Goods of a perishable nature such as sanitary / hygiene and personal care goods are exempt from being refunded unless faulty however please contact us on: sales@honeey.co.uk beforehand in this instance and we will try to resolve your issue as best as possible.
                 
CANCELLATIONS:  Under the Consumer Contracts Regulations 2013 (CCR), if you change your mind about a purchase including or over the worth of £42 you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return. You will not be entitled to a refund of the cost you incur in returning the item to us.

FAULTY ITEMS: If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first on: sales@honeey.co.uk before requesting a refund as we may be able to resolve your problem to your satisfaction.

LATE / MISSING REFUNDS: If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account. If the issue persists, please contact us on sales@honeey.co.uk

DISCOUNT VOUCHERS: If an item you ordered was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for)